Issue #8

Información del Issue
Estado:
Resuelto
Tipo de Evento:
Botón de Emergencia
Cliente:
Patricia López Morales
Teléfono:
51941908246
Vehículo:
4567YZA
IMEI: 901234567890123
Ubicación:
-11.119, -77.0444
Ver en Google Maps
Creado:
17/09/2025 15:14:36
Actualizado:
17/09/2025 15:15:32
Detalles de Integración
Request al Contact Center
URL: POST /api/v3/scenario/runScenario
Body:
{
  "access_token": "85766125294879f632d9a1453e77fc55bfcef8b2a3d4f3eaa269a733e6c1e08a",
  "scenario_id": "55722",
  "phone": "51941908246",
  "caller_id": "5117070472",
  "variables": "{\"issue_id\":8,\"client_name\":\"Patricia López Morales\",\"client_phone\":\"51941908246\",\"event_type\":\"sos\",\"event_type_name\":\"Botón de Emergencia\",\"vehicle_plate\":\"4567YZA\",\"vehicle_imei\":\"901234567890123\",\"latitude\":\"-11.119\",\"longitude\":\"-77.0444\",\"coordinates\":\"-11.119, -77.0444\",\"issued_at\":\"2025-09-17T15:14:36-05:00\",\"webhook_url\":\"https://monitoring-simulator-dev.dct5.geosatelital.red/api/contact_center/resolved_issue\",\"api_key\":\"BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q\"}"
}
Variables (JSON):
{
  "issue_id": 8,
  "client_name": "Patricia López Morales",
  "client_phone": "51941908246",
  "event_type": "sos",
  "event_type_name": "Botón de Emergencia",
  "vehicle_plate": "4567YZA",
  "vehicle_imei": "901234567890123",
  "latitude": "-11.119",
  "longitude": "-77.0444",
  "coordinates": "-11.119, -77.0444",
  "issued_at": "2025-09-17T15:14:36-05:00",
  "webhook_url": "https://monitoring-simulator-dev.dct5.geosatelital.red/api/contact_center/resolved_issue",
  "api_key": "BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q"
}
Response del Contact Center
Status: 200
Body:
{
  "success": true,
  "result": true
}
Timestamp: 17/09/2025 15:14:37

Webhook Recibido
URL: POST /api/contact_center/resolved_issue
Body:
{
  "api_key": "BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q",
  "issue_id": 8,
  "resolution_message": "He desconectado la batería de mi vehículo",
  "bot_status": null,
  "timestamp": "2025-09-17T15:15:32.124-05:00"
}
Timestamp: 17/09/2025 15:15:32
Respuesta al Webhook
Status: 200 OK
Body:
{
  "success": true,
  "timestamp": "2025-09-17T15:15:32.124-05:00"
}
Timestamp: 17/09/2025 15:15:32
Logs del Contact Center
Session ID: failed_1758140077 failed
17/09/2025 15:14:37
Response Data:
{
  "error": "La validación falló: Bot session no puede estar en blanco",
  "timestamp": "2025-09-17T15:14:37.642-05:00"
}