Issue #7

Información del Issue
Estado:
Resuelto
Tipo de Evento:
Desconexión
Cliente:
Luis Pérez Jiménez
Teléfono:
51984395431
Vehículo:
3456JKL
IMEI: 456789012345678
Ubicación:
-13.1631, -72.545
Ver en Google Maps
Creado:
12/08/2025 11:02:05
Actualizado:
12/08/2025 11:02:56
Detalles de Integración
Request al Contact Center
URL: POST /api/v3/scenario/runScenario
Body:
{
  "access_token": "85766125294879f632d9a1453e77fc55bfcef8b2a3d4f3eaa269a733e6c1e08a",
  "scenario_id": "55722",
  "phone": "51984395431",
  "caller_id": "5117070472",
  "variables": "{\"issue_id\":7,\"client_name\":\"Luis Pérez Jiménez\",\"client_phone\":\"51984395431\",\"event_type\":\"desconexion\",\"event_type_name\":\"Desconexión\",\"vehicle_plate\":\"3456JKL\",\"vehicle_imei\":\"456789012345678\",\"latitude\":\"-13.1631\",\"longitude\":\"-72.545\",\"coordinates\":\"-13.1631, -72.545\",\"issued_at\":\"2025-08-12T11:02:05-05:00\",\"webhook_url\":\"https://monitoring-simulator-dev.dct5.geosatelital.red/api/contact_center/resolved_issue\",\"api_key\":\"BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q\"}"
}
Variables (JSON):
{
  "issue_id": 7,
  "client_name": "Luis Pérez Jiménez",
  "client_phone": "51984395431",
  "event_type": "desconexion",
  "event_type_name": "Desconexión",
  "vehicle_plate": "3456JKL",
  "vehicle_imei": "456789012345678",
  "latitude": "-13.1631",
  "longitude": "-72.545",
  "coordinates": "-13.1631, -72.545",
  "issued_at": "2025-08-12T11:02:05-05:00",
  "webhook_url": "https://monitoring-simulator-dev.dct5.geosatelital.red/api/contact_center/resolved_issue",
  "api_key": "BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q"
}
Response del Contact Center
Status: 200
Body:
{
  "success": true,
  "result": true
}
Timestamp: 12/08/2025 11:02:06

Webhook Recibido
URL: POST /api/contact_center/resolved_issue
Body:
{
  "api_key": "BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q",
  "issue_id": 7,
  "resolution_message": "Unidad con problemas de batería baja",
  "bot_status": null,
  "timestamp": "2025-08-12T11:02:56.537-05:00"
}
Timestamp: 12/08/2025 11:02:56
Respuesta al Webhook
Status: 200 OK
Body:
{
  "success": true,
  "timestamp": "2025-08-12T11:02:56.537-05:00"
}
Timestamp: 12/08/2025 11:02:56
Logs del Contact Center
Session ID: failed_1755014526 failed
12/08/2025 11:02:06
Response Data:
{
  "error": "La validación falló: Bot session no puede estar en blanco",
  "timestamp": "2025-08-12T11:02:06.574-05:00"
}