Issue #11

Información del Issue
Estado:
Resuelto
Tipo de Evento:
Desconexión
Cliente:
Camila Andrea Soto
Teléfono:
51984395431
Vehículo:
4567CDE
IMEI: 901234567890123
Ubicación:
-17.6394, -71.3375
Ver en Google Maps
Creado:
02/10/2025 14:43:51
Actualizado:
02/10/2025 14:44:48
Detalles de Integración
Request al Contact Center
URL: POST /api/v3/scenario/runScenario
Body:
{
  "access_token": "85766125294879f632d9a1453e77fc55bfcef8b2a3d4f3eaa269a733e6c1e08a",
  "scenario_id": "55722",
  "phone": "51984395431",
  "caller_id": "5117070472",
  "variables": "{\"issue_id\":11,\"client_name\":\"Camila Andrea Soto\",\"client_phone\":\"51984395431\",\"event_type\":\"desconexion\",\"event_type_name\":\"Desconexión\",\"vehicle_plate\":\"4567CDE\",\"vehicle_imei\":\"901234567890123\",\"latitude\":\"-17.6394\",\"longitude\":\"-71.3375\",\"coordinates\":\"-17.6394, -71.3375\",\"issued_at\":\"2025-10-02T14:43:51-05:00\",\"webhook_url\":\"https://monitoring-simulator-dev.dct5.geosatelital.red/api/contact_center/resolved_issue\",\"api_key\":\"BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q\"}"
}
Variables (JSON):
{
  "issue_id": 11,
  "client_name": "Camila Andrea Soto",
  "client_phone": "51984395431",
  "event_type": "desconexion",
  "event_type_name": "Desconexión",
  "vehicle_plate": "4567CDE",
  "vehicle_imei": "901234567890123",
  "latitude": "-17.6394",
  "longitude": "-71.3375",
  "coordinates": "-17.6394, -71.3375",
  "issued_at": "2025-10-02T14:43:51-05:00",
  "webhook_url": "https://monitoring-simulator-dev.dct5.geosatelital.red/api/contact_center/resolved_issue",
  "api_key": "BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q"
}
Response del Contact Center
Status: 200
Body:
{
  "success": true,
  "result": true
}
Timestamp: 02/10/2025 14:43:52

Webhook Recibido
URL: POST /api/contact_center/resolved_issue
Body:
{
  "api_key": "BrF8bV5VCazeC3m6rSBmDBXmeJ8oM27Q",
  "issue_id": 11,
  "resolution_message": "Unidad con problemas de batería baja",
  "bot_status": null,
  "timestamp": "2025-10-02T14:44:48.483-05:00"
}
Timestamp: 02/10/2025 14:44:48
Respuesta al Webhook
Status: 200 OK
Body:
{
  "success": true,
  "timestamp": "2025-10-02T14:44:48.484-05:00"
}
Timestamp: 02/10/2025 14:44:48
Logs del Contact Center
Session ID: failed_1759434232 failed
02/10/2025 14:43:52
Response Data:
{
  "error": "La validación falló: Bot session no puede estar en blanco",
  "timestamp": "2025-10-02T14:43:52.203-05:00"
}